Frequently Asked Questions
Q: What is the MOQ (Minimum Order Quantity) for custom plush toys?
Generally, our MOQ starts from 500 to 1,000 pieces per design, depending on the complexity of the design, size, and material specifications. We can discuss options for smaller batches upon request.
Q: Can I request a custom prototype before placing a bulk order?
Yes, absolutely. We create a custom physical prototype based on your specifications or artwork. This prototype includes up to two rounds of free revisions for review and approval before bulk production begins.
Q: What file formats do you accept for custom designs?
We accept most graphic file formats including JPG, PNG, PDF, PSD, AI, and SVG. Even hand-drawn sketches or descriptions can be transformed into physical plush products.
Q: How long does the custom prototype and production process take?
Prototype creation typically takes 7-10 business days. Once the prototype is approved, bulk production generally takes around 30 to 45 days, depending on the quantity and design requirements.
Q: What safety certifications and tests do your products comply with?
Our custom products are tested by independent third-party facilities. They comply with major international toy safety standards, including ISO 9001, ASTM, CE, and EN71 testing requirements.