❓ Q1: Are you a manufacturer or a trading company?
A1: We are a professional manufacturer and also work with several long-term partner factories.
❓ Q2: Can I get a free sample or a customized sample?
A2: We charge for sample production and shipping costs. However, the sample fee will be refunded after your first trial order. Customized samples are welcome, and buyers can provide their own designs or requirements.
❓ Q3: Do you support OEM or ODM?
A3: Yes, we support both OEM and ODM services. The minimum order quantity will depend on your design and requirements.
❓ Q4: What information should I provide to get a quotation?
A4: To provide you with an accurate quote, please let us know: 1. Product size; 2. Material and filling (if applicable); 3. Packaging details; 4. Order quantity; 5. Images or design files (if available). This will help us offer the best solution for your needs.
❓ Q5: What is the delivery time?
A5: Sample orders take about 5–7 days. Bulk production usually takes 7–20 days, depending on the order quantity.
❓ Q6: What if there is a problem with my order?
A6: We will take full responsibility and provide you with a suitable solution. Please contact us promptly with the details.