❓ Frequently Asked Questions
Are you a manufacturer or trading company?
We are a manufacturer for plush toys with a dedicated design team to meet your custom requirements.
What about the payment methods?
We accept T/T for large amounts. For smaller amounts, payments can be made via PayPal, Western Union, Money Gram, or Escrow.
What's your delivery time?
It depends on quantities and designs. Usually, production is completed within 15-20 days after payment confirmation.
Can I print our logo/barcode/unique QR code on your products?
Yes, we provide full customization services including logo and barcode printing.
Can I order samples for testing?
Normally, samples are provided. Special or highly customized samples may require a specific expense.
How do you handle product complaints?
We identify the key issue immediately and take steps to resolve it. If the error is ours, we bear all associated losses.