💡 Frequently Asked Questions
What materials are used for your custom plush toys?
Our custom plush toys are crafted from high-quality, eco-friendly materials such as super soft plush, super soft spandex, and crystal imitation rabbit fur. They are filled with high-density PP cotton, which is soft, delicate, puffy, and holds its shape exceptionally well without fear of extrusion.
What is the Minimum Order Quantity (MOQ) for custom toys?
There is no strict minimum order quantity; we even accept single-piece custom sample orders. However, to optimize your production costs, a minimum batch of 100 pieces is highly recommended.
How does the customization and modification process work?
The process starts with you sending over your design drawings and specifications. We will generate a prototype sample based on your requirements. You will get two free modification rounds based on your original design via photo and video updates before we finalize and jump to bulk production.
Can I add my own brand label and tag to the product?
Yes, absolutely. We support fully customized branding solutions, including customized designs, custom shapes, sizes, packaging specifications, and adding private tags/labels to match your exact brand style.
What are the supported delivery and trade terms?
We support multiple flexible trade terms such as EXW, FOB, CIF, and DDP. We can arrange both sea and air freight right to your doorstep depending on your specific timeline and budget.
How should I wash and clean the plush toys?
We recommend a gentle hand washing method: wet the plush doll first, soak it in soapy water, knead it gently, rinse it thoroughly with clean water, press with a dry towel to dry off excess moisture, and leave it to air-dry completely. This ensures the plush remains soft and puffy.